Get in Touch With Us
This page tells you how to reach the editorial team at USA Casino, what we can realistically help with, and where to go instead when your question is really for a casino operator, a state regulator or a support service. We publish research-based reviews of US online casinos, so most messages we receive are about withdrawal speeds, bonus terms or whether a site is available in a particular state. Those are all fair game.
Email the editorial team
Write to us at [email protected]. A member of the team reads every message. We aim to reply within two business days, and longer if your message needs us to re-check terms and conditions on an operator's site before we answer.
You will get a faster and more useful reply if you include the following:
- The casino or page you are asking about, by name.
- The state you are in — legal availability and payment options vary state by state, and an answer that is right in one state can be wrong in another.
- What you have already read or been told, including any screenshot of bonus terms or a support transcript.
- Whether you want an explanation, a correction to our page, or a pointer to the right complaints channel.
Please do not send us account numbers, card details, Social Security numbers, copies of your ID or anything else you submitted to a casino for verification. We have no way to act on them and no reason to hold them.
Corrections come first in our inbox
Our pages carry a fact-check date — the current one is Sep 19, 2026 — because casino terms move. A wagering requirement changes from 30x to 40x, a maximum bonus bet drops from $10 to $5, an operator pulls out of a state, a payment method disappears. When that happens, our page is wrong until someone tells us or our next review cycle catches it.
If you spot something out of date, say so and tell us where you saw the current version. Corrections are handled by the writer responsible for the page, currently Veronica Granger for our payout and withdrawal coverage, and we update the page and its date rather than quietly editing it.
What we can help with, and what we cannot
| We can help | We cannot help |
|---|---|
| Explaining a bonus term you have been sent — wagering requirements, maximum bonus bets, cashout caps, expiry dates | Releasing a held withdrawal, crediting a bonus or reversing a closed account |
| Explaining why a withdrawal is pending and what KYC or source-of-funds checks usually involve | Acting as your representative in a dispute with an operator |
| Pointing you to the right regulator or complaints route for your state | Telling you an operator is safe, or that a payout will arrive |
| Correcting our own pages | Predicting results, advising on strategy or discussing gambling as a way to make money |
| Explaining how RTP, slot volatility and random number generators work | Confirming whether a specific offshore site is authorized in your state |
If your problem is with a casino, contact them first
Almost every payout dispute has to start with the operator. The sequence that actually works:
- Raise it in writing with the casino's own support — live chat, then email so you have a record. Ask for a ticket or reference number.
- Ask what is outstanding. Most delayed withdrawals are identity verification: a government ID, a proof of address dated within the last three months, and sometimes a source-of-funds check on larger sums. Nothing moves until that clears.
- Check the terms you agreed to. Minimum withdrawal amounts, weekly or monthly withdrawal limits, and pending periods are usually in the cashier terms rather than the bonus terms.
- Escalate. A state-licensed casino is answerable to that state's gaming regulator — for example the New Jersey Division of Gaming Enforcement, the Pennsylvania Gaming Control Board or the Michigan Gaming Control Board — and each publishes a patron complaint process. A site that merely accepts US customers from offshore is not the same thing as a site authorized to serve your state, and your escalation options are far weaker.
- Then tell us. We cannot force an outcome, but patterns in reader reports feed into how we rate operators.
Questions we get about the casinos we list
We may earn a commission when a reader signs up through a link on this site. That is how the site is funded. It does not buy a position in our rankings, and every operator below has a genuine drawback we will tell you about if you ask. Our editorial ratings are our own assessment, not customer review scores, and advertised bonus figures are what the operator advertises, not an amount you should expect to receive or withdraw.
Raging Bull — 410% up to $10,000 + 50 free spins
Our highest-rated listing at 10.0, and the one readers email about most, almost always over the size of that headline percentage. Worth knowing before you write: a bonus of that scale carries wagering requirements across the whole bonus and usually the deposit too, and percentage-match offers of this type commonly attach a cashout cap — a ceiling on what you can withdraw from bonus play regardless of what the balance says. The free spins will be tied to named slots. The limitation to weigh: high-percentage offers are the slowest to convert into a withdrawable balance, so if your priority is a fast payout, this is not the offer built for it. Read the cap and the maximum bonus bet before you deposit, and email us if either is unclear.
Magician Bet — 101% no wagering
Rated 9.8, and the one we point readers toward when the question is specifically about getting money out quickly. A no-wagering offer means bonus winnings are not locked behind a playthrough multiple, which removes the single biggest cause of stalled withdrawals. The trade-off is plain arithmetic: 101% is a fraction of what the match-heavy sites advertise, and no-wagering offers often carry their own limits on maximum bonus size or qualifying deposit. Check those, and check that removing the wagering requirement has not been replaced by a withdrawal cap.
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
Also rated 9.8. It is on this list for a slots-first catalog, with the free spins tied to one named game, Cash Chaser — which is also the limitation. Game-specific spins are worth only what that title's RTP and volatility deliver, and they cannot be moved to a slot you prefer. As with any large percentage match, assume wagering applies to bonus and deposit unless the terms say otherwise, and assume a maximum bet per spin while the bonus is live. Breaching that bet cap is the most common way readers void a bonus without realizing.
Uptown Aces — 600% for new players
Rated 9.8 and carrying the largest advertised percentage on our list. That figure is the reason to look and the reason to be careful: the higher the match, the more likely the terms include both a hard cashout limit and a longer playthrough. Availability of this offer, like all of them, depends on where you are. Tell us your state if you want help reading the terms.
The rest of the list
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.5 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.5 |
| BetUS | 200% up to $4,000 for new players | 9.5 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 |
| Slots and Casino | 500% up to $2,500 across three deposits | 9.2 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 9.1 |
Two things to flag from that table. Offers quoted in SC are sweepstakes-style currency rather than dollars, and the redemption rules for sweepstakes coins are not the same as a cash withdrawal — ask us if that distinction matters to you. And the Amazon Jackpots offer requires a $20 purchase, so it is a paid bundle, not a giveaway. A multi-deposit offer like Slots and Casino's only reaches its advertised total if you fund all three deposits.
Money questions: deposits, payouts and fees
These come up constantly, so here is the general shape before you email. Minimum deposits at US-facing casinos commonly sit in the $10 to $25 range, with card deposits usually instant. Common funding routes are debit cards, credit cards (which some issuers decline for gambling), ACH bank transfer, wire transfer, prepaid vouchers and, at crypto-friendly sites, Bitcoin and other coins. PayPal is available at some state-licensed operators and not at others — never assume it, check the cashier page for your state.
Payouts run on a different clock than deposits. Expect a pending or review period first, then processing. Crypto withdrawals generally clear fastest once approved; e-wallets next; ACH and bank transfer typically take several business days; paper checks are the slowest. Operators may apply a minimum withdrawal amount, a weekly or monthly ceiling, and in some cases a fee per transaction or per additional withdrawal within a period. Those numbers are operator-specific and change, so we will not quote a figure we have not verified on the current cashier page — ask about a named casino and we will check.
A worked example of how a bonus interacts with a payout: deposit $100, take a 200% match, and you hold $300 in playable funds. If the wagering requirement is 30x the bonus, that is 30 × $200 = $6,000 to wager before withdrawal. A $5 maximum bonus bet means that requirement is met in small increments, not large ones. If a $2,000 cashout cap also applies, a balance above that does not fully convert. None of those three terms is unusual, and all three need reading together.
What is actually on offer at these sites
If you are writing to ask what a casino carries, the categories worth naming in your message are:
- Slots — the bulk of most catalogs, varying by RTP and volatility. High-volatility games pay less often and larger.
- Progressive jackpots — pooled prizes that grow across players, often with a minimum qualifying bet.
- Table games — blackjack, roulette and baccarat in RNG form, where outcomes come from a random number generator rather than a dealer.
- Live dealer rooms — real dealers streamed in real time, with table limits and often excluded from bonus wagering or counted at a reduced rate.
- Mobile play — browser-based at most sites, with native mobile casino apps where a state license supports them.
We do not publish game counts we have not verified, so if you ask "how many slots does X have", expect an honest "we have not confirmed that" rather than a number lifted from a marketing page.
Sports betting and other product lines
Several operators on our list run more than a casino. BetUS, for instance, is known primarily as a sportsbook brand with casino alongside it, which matters for two practical reasons: a welcome offer may be ring-fenced to one product, and wagering requirements on a casino bonus usually cannot be cleared with sports wagers. Poker rooms, racebooks and sweepstakes-format card products sit alongside casino play at other brands. If your question involves moving a balance or a bonus between products, say which product you funded — the answer is almost always that they are treated separately.
Who can play, and what applies in your state
You must be 21 or older to play at most US online casinos, though some jurisdictions and sweepstakes products set the floor at 18. Regulation is state-level, not federal: there is no single national online casino license. A handful of states license and regulate real-money online casino play, several more permit online sports betting only, and many permit neither. Sweepstakes and social casino models operate under a different legal framework again and are restricted in some states.
Accepting US customers is not the same as being authorized to serve your state. An offshore site can do the first without the second, and if it does, your recourse in a dispute is limited. Before depositing anywhere, confirm the operator's licensing position for the state you are physically in, and expect geolocation checks at a state-licensed site. We will not tell you an operator is completely safe, because no one honestly can. Readers comparing operators outside the US framework can see how a different regulatory model works on our page covering non-GamStop casinos in the UK, though nothing there applies to US play.
If gambling has stopped being fun
Tell us in your message and we will keep the reply factual and brief. The tools worth knowing about are self-exclusion (operator-level and, in licensed states, statewide), deposit and loss limits set inside your account, session time limits, and third-party blocking software installed on your own devices. In the US, the National Council on Problem Gambling operates a confidential helpline at 1-800-GAMBLER, available 24/7. Gambling is not a way to make money or to fix a financial problem, and we will never write about it as though it were.
Partnerships and press
Operator, affiliate and media enquiries go to the same address — [email protected] — with \"partnership\" in the subject line so it routes correctly. To be direct about it: commercial discussions and editorial ratings are handled separately, and we do not accept payment for a position, a rating or the removal of a criticism. If you are an operator disputing something we published, send the evidence and we will check it against your live terms.
Before you hit send
Most questions we receive can be answered faster by you than by us: the bonus terms page, the cashier page and the responsible gambling page on the operator's own site hold the specifics we would otherwise go and look up. When those pages are unclear, contradictory or missing, that is exactly when to write to us — ambiguity in withdrawal terms is worth flagging, and it is often the thing that changes our view of an operator. We will answer plainly, tell you when we do not know, and update our pages when you show us we got something wrong.